We visited the site to review the business’ pallet requirements. A single point of contact was introduced for day-to-day communication to support them with their production planning.
To improve efficiencies, all of the pallets we supplied were colour coded to help future traceability and identification. We also introduced a process of leaving the daily delivery on a stand trailer to enable unloading of pallets and reloading of scrap pallets at optimum times during the day and night. This trailer could then be collected the following day when making the next delivery to start the process again.
We took these scrap pallets back after each delivery to sort for quality and type to determine the agreed value, from which a monthly credit was raised against their account. Any pallet beyond economical repair was recycled for biomass fuel.
The business was so happy with our quality and service that we became their exclusive supplier.